Adaptive Housing values opinions and input to help improve the quality of the services that we offer. 

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By valuing and learning from Complaints/Compliments and Concerns Adaptive Housing can identify problems, understand what we are doing well and continuously improve our service to better meet people's needs.

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1.  A simple email to info@adaptivehousing.com.au is an easy method to provide feedback.  If you have a complaint,               a concern (something you want to raise with us) or you would like to send us a compliment please feel free to email us. 

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2.   A posted letter can also be sent to us.  With this method, you can leave details anonymously if you prefer.  

      Mail can be addressed to 

      Adaptive Housing

      P.O. Bx 522,

      Doncaster, 3108

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3.   A phone call is also a great way to provide feedback.  AH will record the details onto the

      complaints/compliments/concerns register as a record of the complaint.

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4.    You can also register a direct complaint with the NDIS Commission by;

       Phoning: 1800 035 544 (free call from landlines) or TTY 133 677.

       Interpreters can be arranged.   National Relay Service and ask for 1800 035 544.

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       Completing a complaint contact form with the NDIS Commission. 

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5.    A face to face meeting can also be requested to help address any issues that may arise. In such an instance

       advocates are encouraged and welcomed to attend if that provides support that meets the needs of our tenants.

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       Adaptive Housing aims to deal with any complaints directly and quickly at the point of service unless further

       investigation is required. AH aim to address any complaints within 2 business days and will aim to address 

       complaints/concerns within 24 hours. 

 

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